References

Best, B., Best Communications. (1997). Resolve Conflicts and Manage Change. Retrieved March 18, 2004, from http://www.bbest.com/bonnie.html

Burnett, R. E. (1991). Substantive Conflict in a cooperative context: A way to improve the collaborative planning of workplace documents. Technical Communication, 38(4), 532-539.

Crum, T., The Aiki Works, Inc.(n.d.) The Magic of Conflict Approach. Retrieved March 18, 2004, from  http://www.aikiworks.com/products.html

Drake, L. E., & Donohue, W. A. (1996). Communicative framing theory in conflict resolution. Communication Research, 23(3), 297-322.

Gibson, J. (1995). "Can't We Settle This?": Student Conflicts in Higher Education and Options for Resolution. New Directions for Higher Education, Winter(92), 27-34.

Grab, R. (1996). Managing tensions in educational organizations: Trying for a win-win approach. Education Canada, 36(1), 34-38.

Horowitz, S. V., & Boardman, S. K. (1994). Managing conflict: Policy and research implications. Journal of Social Issues, 50(1), 197-211.

Legge, N. J., & Rawlins, W. K. (1992). Managing disputes in young adult friendships: Modes of convenience, cooperation, and committment. Western Journal of Communication, 56(3), 226-247.

McEwan, E. K. (1997). Leading your team to excellence: How to make quality decisions. Thousand Oaks, CA: Corwin Press.

NOAA Coastal Services Center. (2004). Collaborative Processes: Understanding, Designing, and Conducting Them. Retrieved September 19, 2007 from http://www.csc.noaa.gov/cmfp/process/home.htm

Polzer, J. T. (1996). Intergroup negotiations: The effects of negotiating teams. Journal of Conflict Resolution, 40(4), 678-698.

Thomas, K. and Kilmann, R. (n.d.). Thomas-Kilmann Conflict Mode Instrument. Retrieved July 20, 2004 from http://www.cpp.com/products/tki/index.asp.

University of Florida Extension. Conflict Management Style Survey. Retrieved September 19, 2007 from http://edis.ifas.ufl.edu/HE746.


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