|
Summary |
Active listening involves communication between two or more people. There is a sender and a receiver in all communication. Active listeners should focus on the content of the message, not on reactions to the message. The receiver should use feedback to verify that the message is understood correctly.
As you finish this module, here is a summary of the responsibilities and benefits of listening actively. When active listening skills are used the listener:
- Takes responsibility for understanding the message
- Understands that others have the right to be heard
- Is encouraged to resolve conflicts and prevent miscommunication
- Learns how to listen to new thoughts and ideas
- Provides, and accepts, feedback
- Understands that active listening requires time and effort
- Understands and deals with negative feelings
As a result:
- Everyone's self-esteem is raised
- Good group relations are promoted
Jose: So, there seems to be a lot involved in active listening.Heather: Well, it's really just knowing what to do. Like anything else, at first it may seem cumbersome, and a pain, but it pays off.
Brian: Can anyone come up with some ideas about how good listening skills can be applied in situations other than group meetings?
Take a minute and think about situations, other than in the classroom, where you can use listening skills. Use the "My Notes" tool on the right sideof the tool bar at the top of the page to describe them.
Print this Active Listening "tips" sheet for future reference.
(These are the same files referred to in the Information page. Files will open in a new window. Close the window to return to this page.)
Return to the Active Listening Lesson page by closing this page.